Daily life for everyone around the world has changed dramatically in a short space of time. As things begin to normalise it is important that we reflect and try to adapt to ensure that we take control and change the things we know will keep us safe. Things like washing your hands regularly and thoroughly and avoiding unnecessary travel or contact with others.

You may have heard that dental practices can open to routine care from Monday 8 June. The dental community found this out at the same time as the public and are working hard to meet new government guidance released today to reopen. One of our largest challenge will be to source sufficient PPE (personal protective equipment) from the limited supply chains available.

The Rodney Dental Practice intends to be opening soon but we wanted to be clear that this may not be business as usual. Initially, we will be focusing on patients that have contacted us with dental emergencies since the lockdown started back in March. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

At Rodney Dental the most important thing is patient safety and comfort, and that is why we will be introducing new measures to keep people safe while at the practice.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You will be asked those same questions again at your appointment
  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
  • You will see us wearing additional layers of PPE for certain appointments
  • Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

  • With the exception of children and patients with carers, patients should come alone
  • Social distancing must be observed if another patient is present in the dental practice
  • Payment should be made by card where possible, preferably over the phone prior to your appointment
  • If you show coronavirus symptoms following appointment booking, you should contact the practice by phone with a view to rebooking
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice and we will phone your mobile when it is time to enter
  • Please do not arrive without an appointment

We are looking forward to welcoming you back to the practice so stay safe and we will see you soon.

Rodney Dental Team.

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