Happy New Year to all our customers. Under the new government guidelines we are happy to announce that the surgery is open.
Things will be a little bit different when you visit us next at the practice. We look forward to welcoming you back for routine dental treatment but firstly, we are dealing with the emergency backlog. We appreciate your patience and please take a moment to watch this short video regarding extra safety measures upon reopening. Thank you for your understanding.
Daily life for everyone around the world has changed dramatically in a short space of time. As things begin to normalise it is important that we reflect and try to adapt to ensure that we take control and change the things we know will keep us safe. Things like washing your hands regularly and thoroughly and avoiding unnecessary travel or contact with others.
You may have heard that dental practices can open to routine care from Monday 8 June. The dental community found this out at the same time as the public and are working hard to meet new government guidance released today to reopen. One of our largest challenge will be to source sufficient PPE (personal protective equipment) from the limited supply chains available.
The Rodney Dental Practice intends to be opening soon but we wanted to be clear that this may not be business as usual. Initially, we will be focusing on patients that have contacted us with dental emergencies since the lockdown started back in March. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.
At Rodney Dental the most important thing is patient safety and comfort, and that is why we will be introducing new measures to keep people safe while at the practice.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our practice will communicate with you beforehand to ask some screening questions. You will be asked those same questions again at your appointment
- We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
- We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
- You will see us wearing additional layers of PPE for certain appointments
- Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
How you can help:
- With the exception of children and patients with carers, patients should come alone
- Social distancing must be observed if another patient is present in the dental practice
- Payment should be made by card where possible, preferably over the phone prior to your appointment
- If you show coronavirus symptoms following appointment booking, you should contact the practice by phone with a view to rebooking
- Please do not arrive early to the practice. If necessary, you should wait outside the practice and we will phone your mobile when it is time to enter
- Please do not arrive without an appointment
We are looking forward to welcoming you back to the practice so stay safe and we will see you soon.
Rodney Dental Team.
The recently published NHS and government guidelines have been updated in accordance with the ‘delay’ phase of the coronavirus pandemic. They have an unprecedented impact on the routine practice of dentistry in the UK with the aim of saving lives.
Temporary Closure for Routine Dental Procedures
Following Friday’s COVID-19 announcements from NHS England and guidance from the Faculty of General Dental Practitioners, we have made the decision to temporarily close our dental practice for all routine dental procedures, until we can safely re-open (provisional guidance suggests this could be in May).
Our online booking systems will temporarily be closed for this period, but you will be able to book online for 1st June onwards.
We will contact you if you have any veneers, crowns, or dentures due to be fitted, in order to arrange this. Additionally, if you are mid-way through a course of treatment, we will contact you before your appointment to reschedule if we are still temporarily closed for routine procedures.
For our Denplan patients, as this is a temporary closure, we will still offer you the same number of appointments per year, as covered by your plan membership. Please be reassured that you will not miss out on any of the dental care you need. Once the crisis is over, we are thinking of working extended hours to catch up and give you the quality care that you have always received from us, which will be covered as always by your monthly Denplan payments.
Emergency Dental Treatment
We will still be providing an emergency dental service to all our registered patients so please contact us if you have a dental problem on 01242 522616 or firstname.lastname@example.org
During this temporary closure period, we would like to extend this emergency dental service, free of charge, to all our registered patients working so hard for the NHS helping to save lives.
The Rodney Dental Practice
In these unprecedented and uncertain times, we would like to offer our very best wishes to you and your family. Our priority has always been the safety and wellbeing of our patients and team, and we will continue to do everything we can to support you.
This is a particularly difficult time, especially for those who are most vulnerable to COVID-19 and are being asked to self-isolate now, so if there is anything we can help with please get in touch on 01242 522616 or email@example.com